12 local-authority contracts · 4,800 km carriageway managed

Highwaysmaintained on the clock.

Meridian Roads runs highways-maintenance contracts for twelve local authorities across the Midlands and North of England. Published SLAs, live response dashboards, open incident reporting — measured against the same clock every day.

Report an incident View live SLAs
LIVE SLA BOARDROLLING 24H
Cat 1 · Emergency
38 min
Avg · target 2h · 98% met
Cat 2 · Priority
5h 42m
Avg · target 24h · 100% met
Cat 3 · Routine
3.2 days
Avg · target 7d · 94% met
Cat 4 · Non-urgent
18 days
Avg · target 28d · 91% met
Last update · 2 min agoLive jobs · 142 open
01 / Live works map

What we're out fixing.

Live works across all twelve authorities — updated every two minutes. Public view; filters available with an authority log-in.

Currently out · 6 jobs

P12-431 · Pothole · Cat 1A52 Nottingham, eastbound · reported 08:42
ETA 12 min
P12-432 · Burst water mainA46 Melton Mowbray, NB · reported 09:04
ON SITE
P14-118 · Surface repairA60 Mansfield Rd · planned today 10:00
10:00
P14-119 · Traffic-signal faultJunction of A52 / Derby Rd · escalated 09:15
ETA 42 min
P08-512 · Line-marking refreshA46 lay-by 22 · scheduled 14:00
14:00
P08-513 · Gully clearanceA60 Worksop NB · scheduled 15:30
15:30
Cat 1 · EmergCat 2/3 · PlannedRoutine
02 / Response dashboard

This month, so far.

Live, rolling response data by incident category. Published monthly in authority board packs; this view is the same data, on a public URL.

Category 1

Emergency · make-safe

Target
2 hours
Avg actual
38 min
% met
98.4%
412 incidentsTarget 95%
Category 2

Priority · 24-hour

Target
24 hours
Avg actual
5h 42m
% met
100%
1,284 incidentsTarget 95%
Category 3

Routine · 7-day

Target
7 days
Avg actual
3.2 days
% met
94.2%
3,840 incidentsTarget 95%
Category 4

Non-urgent · 28-day

Target
28 days
Avg actual
18 days
% met
91.2%
2,184 incidentsTarget 95%

Category 4 is under target this month due to supply-chain delays on line-marking paint — mitigation plan with authorities; recovery forecast 28.04.

03 / Contracts

Current authority contracts.

Three of the twelve — the largest by network length. The full list, with scope and tenure, is available on our contracts register page.

Contract · MR-TERM-004

Nottinghamshire CC

Routine and reactive highways maintenance across 3,200 km of authority-maintained roads. Five-year term from 2023, two-year extension option.

Network
3,200 km
Cat-1 response
38 min avg
Value
£42M / yr
SLA compliance
97%
Contract · MR-TERM-011

Derbyshire CC

Combined routine, reactive and winter maintenance. Seventy-eight gritter routes; 24/7 incident response. Seven-year term, entering year five.

Network
2,400 km
Cat-1 response
41 min avg
Value
£34M / yr
Winter duty
24/7
Contract · MR-TERM-018

Leicester CC (urban)

Urban highways contract — 420 km, traffic-signal maintenance, line-marking and street-furniture refresh. Four-year term, year three.

Network
420 km
Signals
284 units
Value
£18M / yr
Signal uptime
99.8%
04 / Report

Report an incident.

Any member of the public can report a defect. Submissions are classified within two working hours; you'll receive a reference number by email and an ETA once a crew is dispatched.

How it works

This form is for defect reports. For anything dangerous and immediate, please call.

  1. 1
    SubmitLocation, photo if you have it, short description
  2. 2
    Triage · 2hA dispatcher classifies Cat 1–4 and assigns a reference
  3. 3
    DispatchCat 1 & 2 go out same day; Cat 3 & 4 by SLA
  4. 4
    ClosePhoto-evidenced close-out SMS with reference number
Dangerous and immediate? Call our 24/7 emergency line on 0800 900 0118 — don't fill in this form.