Product discovery
Problem framing, user research, service blueprints.
A small studio designing consumer-grade product experiences for finance, health and civic software. No over-the-fence handoffs. No dashboards nobody wanted.
Four engagements we can talk about publicly. More under NDA — ask.
New design system, clearer information architecture and a complete redesign of the onboarding funnel. DAU up 34% within four months of launch.
Primary-care triage software used by 1,400 clinicians. Reduced average appointment-booking time by 42%, validated with six-month post-launch study.
Public-facing planning application portal, designed to meet WCAG 2.2 AAA and GDS service standards. Five councils now using the same codebase.
Full design system rebuild — tokens, components, documentation — shared across mobile, web and internal tooling. Reduced design-review cycles by 60%.
We're not the right call for every project. Here's what's in — and out — of scope.
Problem framing, user research, service blueprints.
Web, mobile, internal tooling. B2B and B2C.
Tokens, components, governance. Figma + code parity.
From low-fi to production-grade HTML prototypes.
WCAG 2.2 audits and remediation roadmaps.
Process, tooling and hiring for growing design teams.
Most engagements are 6–22 weeks with a fixed weekly rate and clear deliverables. Retainers also possible for ongoing design-system work.